Shipping Policy

Thank you for choosing Heavy Duty Research Chems — Australia’s top source for high-purity research peptides and compounds.
This Shipping Policy outlines how we process, package, and deliver orders across Australia.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed before 12 PM AEST are typically dispatched the same day.
Once your order has been shipped, you’ll receive an email with tracking details.

If we experience unusually high order volumes or supply delays, we will notify you via email.

2. Domestic Shipping (Australia)

We proudly ship all orders within Australia from our local fulfillment facility.
We use trusted carriers such as Australia Post, Aramex, and StarTrack to ensure fast, trackable delivery.

Estimated Delivery Times:

  • Standard Shipping: 2–6 business days (metro areas)

  • Express Shipping: 1–3 business days (metro areas)

  • Regional & Remote Areas: 3–7 business days

Delivery times are estimates and may vary based on location, carrier performance, and seasonal demand.

3. Shipping Rates

Shipping rates are calculated at checkout based on weight, delivery location, and courier selection.
Free shipping may be offered on select orders or promotions, as indicated on our website.

4. Packaging & Temperature Control

All peptides are shipped in secure, tamper-evident packaging to maintain product integrity.
Orders are temperature-protected and handled in compliance with best practices for research compound transport.

5. Tracking Your Order

Once your order is dispatched, you’ll receive a confirmation email containing your tracking number and courier link.
Please allow up to 24 hours after dispatch for tracking information to become active.

If you experience any issues with tracking, please contact us at heavydutytrainin@gmail.com and we’ll assist promptly.

6. Shipping Restrictions

Due to regulatory compliance, we currently ship within Australia only.
 

All products are sold strictly for laboratory and research use — not for human consumption or therapeutic use.

7. Delays or Lost Shipments

While most parcels arrive on time, occasional courier or weather delays may occur.
If your parcel is delayed or missing:

  1. Check your tracking number and courier updates.

  2. Contact us after 7 business days if your order hasn’t arrived.

If confirmed lost by the carrier, we’ll offer a replacement or refund, depending on availability.

8. Incorrect Shipping Details

Please ensure your delivery details are correct before checkout.
We cannot refund or replace items sent to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at heavydutytrainin@gmail.com

9. International Shipping

At this time, Heavy Duty Research Chems ships within Australia only.
We do not offer international shipping due to import restrictions on research compounds.

10. Contact Us

For questions or issues related to shipping, please reach out to our support team:

📧 heavydutytrainin@gmail.com

We aim to respond to all shipping-related enquiries within 1–2 business days.

⚠️ Disclaimer

All products sold by Heavy Duty Research Chems are for research and laboratory use only and are not intended for human consumption.
By purchasing from our store, you confirm that you are a qualified researcher or acting on behalf of a licensed research entity.